Resolution Center
Technical Support
Professional assistance for payroll compliance and SIF generation.
Our engineering team is available for technical clarifications, license management, and structural validation troubleshooting.
Email Inquiry
For enterprise allowlisting, partnership, and detailed technical queries.
Common Procedures
Installation Logic
Verify your browser extension is active in the toolbar. If the icon is grayed out, ensure you are on a supported finance domain or the local-first dashboard.
Data Persistence
DocSmith caches session data locally. If you clear your browser cache, un-exported SIF rows will be purged. High-frequency backups are recommended.
Update Cycle
Routing codes and validation rules are updated within 24 hours of CBUAE or MoHRE regulatory shifts. Extensions update automatically.
Support response target for registered Enterprise users: 4 hours. Priority 1 (Blocker) responses: 1 hour. Standard response target: within 1 business day.