Fast, structured support for operators and administrators.

Primary channel: support@starwealthdynamics.org

• Response target: within 1 business day (UAE business hours).
• Include your company name and environment details in the first message.

• Provide your license key and install ID exactly as shown in the product.
• Confirm whether this is a first activation or device replacement request.
• Share the exact activation error message or screenshot.

• Claim codes are issued after successful checkout verification.
• Include your order reference and purchase email for lookup.
• If code delivery is delayed, support can re-check entitlement status.

• Professional purchases may be eligible within 7 calendar days.
• Refund review requires transaction verification and policy checks.
• Approved refunds revoke the related entitlement and activation state.

• Confirm extension version and browser version.
• Reproduce the issue with a minimal test file when possible.
• Capture exact step, timestamp, and observed error text.
• For rule references, use the Docs hub.

Send a concise issue report with the fields below:

• Subject line format: ISSUE - [category] - [short description]
• Reproduction steps (numbered, deterministic)
• Expected result vs actual result
• Attachment set: screenshot, sample-safe file, and environment details

• DocSmith follows a Free tier plus one-time Professional licensing model.
• No recurring subscription is used for currently published plans.
• Policy pages remain available in the footer on every page.